Refund and Cancellation Policy

We want you to feel safe starting with us. This page explains how to cancel, and when you get money back. It is part of our Terms of Service.

The short version

• Cancel before we start work, and you get your money back.
• Once work has started, the payment covers the work we have done, and it is not refunded.
• Monthly services can be stopped at any time. There is no lock-in period and no cancellation fee.
• If we cannot deliver what we agreed, we refund you for the part we did not deliver.

One-time projects

One-time projects include websites, Google Business Profile setup, and other setup work. You pay half to start and the balance when the work is ready to go live.

• If you cancel before we start work: we refund your payment in full. If we have already paid another company on your behalf, for example for a domain name, that amount is taken off, and the item stays yours.
• If you cancel after we start work: your first payment covers the time and work already put in, so it is not refunded. We stop work, and you do not owe the remaining balance. Work starts when we begin preparing your design, content, or account setup after receiving your details.
• After the work is approved and live: the project is complete, and the fee is not refundable. If something we built does not work as agreed, tell us and we will fix it.

Finished work and full access are handed over once the project is paid for in full.

Monthly services

Monthly services include ad management, search visibility work, and Google Business Profile care. They are billed at the start of each month.

• You can stop at any time by sending us an email. You do not need to give a reason.
• The service continues until the end of the month you have paid for, and then it stops.
• We do not refund part of a month that has already started, because the work for that month is under way.
• When the service ends, we hand over all access and remove our own.

If we cannot deliver

If we are unable to deliver something we agreed to in writing, we will tell you honestly, and we will refund what you paid for the part we did not deliver.

Money paid to other companies

Some costs are paid to other companies, not to us: your domain name, hosting, the ad budget paid to Google or Meta. We cannot refund these, because we never receive that money. Any unused ad budget stays in your own ad account, under the rules of Google or Meta.

Paid twice, or paid the wrong amount?

If you pay us twice by mistake, or pay more than the invoice, we return the extra amount in full.

How to ask for a refund

Email contact@karmasoftech.com with your business name and the invoice or payment details. We reply within two working days. Approved refunds are sent within 10 business days, to the same account or method you paid from. Your bank may take a few more days to show it.

Payment disputes

If you see a charge from us that you do not recognize or agree with, please contact us first. We can almost always sort it out faster than a bank dispute can.

Questions

If you are unsure how this applies to you, ask us before you pay. See also our Pricing page for what each package includes.